3-5 Forth Street, Edinburgh. Midlothian, Scotland EH1 3JX
  

terms and condition

Online Booking

Booking deposit: 100% of the first night is charged any time after the bookings is completed – FOR ALL BOOKINGS. The remaining balance of all payments will be required to pay upon arrival.

Bookings made for our apartment: 100% of the first night is charged any time after the bookings is completed. A security deposit of GBP 250 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

We provide a complimentary continental breakfast for our guests. Please note that if you book our self catering apartment you can still have breakfast for £5 per person.

Amendments:
To amend Your Booking, call the business directly using the number contained within the booking confirmation.

If Cancelled or modified up to 7 days before arrival, 100% of the first night will be charged.

If Cancelled or modified later or in case of a no-show, the full amount for the total booking will be charged.

Payment:
PLEASE NOTE: 1 NIGHT NON-REFUNDABLE DEPOSIT FOR EVERY ROOM AND APARTMENT WILL BE CHARGED AT THE TIME OF BOOKING. THE REST OF THE PAYMENT IS DUE ON ARRIVAL. WE ARE NOT ABLE TO OFFER YOU REFUNDS THEREFORE WE STRONGLY ADVISE YOU TO HAVE TRAVEL INSURANCE TO COVER THE CANCELLATION COST, SHOULD YOU HAVE TO CANCEL YOUR RESERVATION. THANK YOU FOR YOUR UNDERSTANDING. Kindly note that UK debit cards have a £1 fee while all other debit and credit card payments are subject to a £2 fee under £100 payments or 2% fee above £100 payments due to merchant charges. Cash payments are free of charge.

Cancellations / modifications:

If Cancelled or modified up to 7 days before arrival, 100% of the first night will be charged.

If Cancelled or modified later or in case of a no-show, the full amount for the total booking will be charged.

All cancellations must be made in writing. In the peak season (New Year/Marathon/Rugby/Festival in August) 21 days cancellation policy applies and 100% will be charged, 1 night if you cancel before 21 days.

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on either check-in or check-out
You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.
Bookings must be paid for using an acceptable and valid credit or debit card.
When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.

Prices
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability
In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation.

Arrival and departure
Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation.

Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of our guests. If you would like to check our conditions of stay please contact us.
We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection
We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.

Conditions
Please Note:Paid parking just off the hotel street becomes free from 5.30pm till 8.30am and is also free for the weekend,

Off-site parking, please note that the parking in front of the hotel is for permit holders only. Multi-storey car park located 2 minutes walk away from the hotel. Parking is free in Edinburgh in the weekends. We can offer 20% discount if you book your parking place through this link and enter regenthouse20 at the checkout to redeem. To see these places you should visit the parking website or check this map.

Luggage storage is free of charge on the day of arrival and departure, and storage is available for an extended period for £10 per luggage per night.

There is a Non-smoking policy according to the new Scottish law, No pets are permitted anywhere on the premises and Check-in:14:00 Check-out:10:00

Accessibility information
Number Of Floors:3